All returns must be authorized by us before sending merchandise back. Simply send request within 14 days of the order’s delivery date. Merchandise marked sale cannot be returned.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of WILLIE BURTON.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the WILLIE BURTON studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside North America. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to WILLIE BURTON within the above stated timeframe. Please note that WILLIE BURTON does not accept liability for returned goods.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.